One of the most frustrating computer support tasks I had was when a neighbour called me over to help fix the Wifi connection on their home computer, after they got it back from being repaired.
The husband knew that I worked in IT, which of course to someone who knows little about computers means that you know everything.
So, good neighbour that I am, I went over to help sort out their problem.
Having shown them how to find the list of available Wifi connections and having identified the one that was theirs, the husband called out to his wife who was in the other room and asked for the Wifi password.
“Start with a capital S, then 123”, his wife shouted back.
Well we tried “S123” several times, but it didn’t work.
No matter what we tried, we just couldn’t get the computer to connect to their router.
So we called the wife in to help.
As she input the password, she muttered, “Men! I really don’t know what’s so difficult about typing Start123!”
“Start with a capital S”, of course now the penny dropped!
Anyone else have a computer support situation like that?
Image used under a Collective Commons License from https://www.needpix.com/photo/99600/computer-lan-network-router-switch-switching-wan-cisco