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Fly On The Wall

Fly On The Wall. Image used under a Collective Commons License from:

Sometimes I think it would be fun to be a fly on the wall in a call centre, listening in to some of the bizarre calls the customer service operators receive and watching their reactions.

This is just one of those sort of calls where it would have been interesting to watch the expression on the face of the customer service operator:

Irate customer: “I’ve been ringing 0700 2300 for two days and I can’t get through to enquiries, can you help?”

Call Centre Operator: “Where did you get that number from sir?”

Irate Customer: “Well it was on the door to your offices”.

Call Centre Operator: “I’m sorry Sir, but that’s not our help line number, those are our opening hours!”

Image used under a Collective Commons License from:

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